Before your appointment

To help Emily prepare for your consultation, please complete your intake forms in the Practice Better client portal as fully as you can before your appointment.

The more background information you provide in advance, the more focused and useful your consultation can be. This helps Emily review your case properly, identify key patterns, and make best use of your appointment time.

Please aim to complete your forms and upload any relevant documents at least 48 hours before your appointment.

Practice Better client portal

After booking, you will be invited to join Practice Better, Indigo Wellbeing’s secure clinic portal.

Please activate your account using the link provided in your invitation email. This is where you will complete your intake forms, upload documents and access your consultation information.

It is helpful to activate your account as soon as possible, so you have enough time to complete everything before your appointment.

Uploading documents and test results

You are welcome to upload relevant documents, test results or letters before your appointment.

Emily will review these as part of your wider clinical picture, but may not be able to comment on each document individually during the consultation. Test results and reports are most useful when they can be interpreted alongside your symptoms, health history, medications, diet, lifestyle and current priorities.

Without this context, documents can simply be data rather than a clear clinical picture, so they will be considered as part of the overall assessment rather than in isolation.

Relevant documents may include:

• Blood test results

• Allergy or intolerance testing

• Stool testing

• Hormone testing

• Nutrigenomic reports

• Thyroid results

• Vitamin D, iron, B12 or folate results

• Dermatology or specialist letters

• GP or consultant letters

• Previous prescriptions or medication history

• Any other functional or medical test results you feel may be relevant

You do not need to upload everything you have ever had done. Focus on anything recent, relevant, or connected to the reason you are booking.

Skin photos

If you are booking for eczema, topical steroid withdrawal, acne, rashes, hives, psoriasis or another skin concern, please upload clear skin photos before your appointment.

Photos can be very helpful, especially if your skin changes from day to day or if some areas are difficult to describe.

Where possible, please include:

• Photos taken in natural light

• A mix of close-up and wider photos

• Key areas affected, such as face, hands, arms, legs, torso or skin folds

• Photos showing different stages if your skin flares and settles

• Any images that show oozing, dryness, redness, swelling, scaling, cracking or infection concerns

Please only upload photos you feel comfortable sharing. They will be reviewed as part of your clinical record.

Food diary

You may be asked to complete a 3-day food diary before your consultation.

This is not about judging your diet. It helps Emily understand your current food pattern, appetite, meal timing, blood sugar balance, hydration, potential triggers, and whether there are any obvious nutritional gaps that may be worth supporting.

Please complete it as honestly as possible. There is no need to change how you eat before filling it in.

Current medications and supplements

Please include all current medications, prescribed creams, topical steroids, inhalers, antihistamines, contraceptives, HRT, pain relief, antibiotics and any supplements or herbal products you are taking.

For supplements, please include the brand, product name and dose where possible.

This is particularly important so Emily can check for suitability, avoid duplication, and consider any possible interactions.

What happens during the consultation?

Your initial consultation is a detailed conversation about your health.

Emily will ask questions to understand your current symptoms, your health history, what has already been tried, and what feels most important to focus on now.

You do not need to have all the answers. The consultation is there to help bring the picture together in a calm and structured way.

Will I receive a plan?

Yes. After your consultation, Emily will prepare a personalised naturopathic plan based on your appointment and the information you have provided.

This may include nutrition guidance, lifestyle support, skin care considerations, supplement or herbal recommendations where appropriate, and suggested next steps.

Your plan will be uploaded to your Practice Better client portal.

Appointment reminders

You will receive an SMS reminder 48 hours before your appointment. Please confirm your appointment when you receive this reminder.

Please make sure your intake forms and any relevant uploads are completed before this time wherever possible.

If you need to reschedule

If you need to reschedule your appointment, please use the reschedule link in your booking confirmation email.

You can also request a change to your appointment through the Practice Better client portal.

A 48-hour cancellation policy applies, so please make any changes as early as possible.

Initial consultation FAQ

How should I prepare for my initial consultation?

Please complete your intake forms in the Practice Better client portal and upload any relevant test results, letters, and skin photos to the documents section before your appointment.

This gives Emily time to review your information and helps the consultation feel more focused.

Do I need to upload test results?

You do not have to, but they can be very helpful. If you have recent or relevant blood tests, allergy testing, stool tests, hormone tests, nutrigenomic reports or specialist letters, please upload them before your appointment.

Emily will review these as part of your wider clinical picture, rather than as stand-alone results.

What if I do not have any test results?

That is completely fine. Many people book without previous testing.

Emily will work with the information you do have and discuss whether any testing may be helpful later, if appropriate.

Will Emily comment on all of my test results and documents?

Emily will review relevant documents as part of your overall case, but may not comment on every result or document individually during the consultation.

Test results are most useful when they are interpreted alongside your symptoms, health history, medications, diet, lifestyle and current priorities. Without that context, they can simply be data rather than a clear clinical picture.

What if I have a lot of documents?

Please prioritise the most recent and relevant documents. You do not need to upload every historical result unless it feels directly connected to your current concerns.

If there is a particular result, letter or report you feel is important, you can mention this in your intake form.

Should I send photos of my skin?

Yes, if your appointment is related to a skin concern. Skin photos can be very useful, particularly if your symptoms fluctuate or if the skin looks different on the day of your appointment.

Please take photos in natural light where possible and include both close-up and wider images.

Do I need to complete the food diary?

If a food diary has been included in your portal forms, please complete it before your appointment.

It gives useful context around your current food intake, meal pattern, symptoms and nutritional foundations.

It does not need to be perfect. Honest and realistic is much more useful.

What should I include in my intake form?

Please include as much relevant detail as you can about your main concerns, health history, current symptoms, medications, supplements, diet, digestion, sleep, stress, menstrual cycle if relevant, skin history and anything you feel has changed over time.

You do not need to write everything perfectly. The form is simply there to help Emily understand your starting point before you meet.

Can I upload information after the appointment?

It is best to upload key information before your consultation so Emily has time to review it in context.

If something important is missing, you can upload it afterwards.

Will Emily review everything before the consultation?

Emily will review your intake forms and relevant uploads before your appointment. This is why it is helpful to complete everything at least 48 hours beforehand.

Is the consultation online or by phone?

Your initial consultation will take place online unless otherwise agreed. Please check your booking confirmation for the appointment details.

What happens if I need to reschedule?

You can reschedule using the link in your booking confirmation email, or request a change to your appointment through the Practice Better client portal.

Please give as much notice as possible. A 48-hour cancellation policy applies.

Is this suitable for urgent medical concerns?

No. Initial consultations are not suitable for urgent or emergency symptoms.

If you need urgent medical support, please contact your GP, NHS 111, or emergency services as appropriate.